Technisoft Service Manager

Service Manager is a multi award winning Service, Maintenance and Job Cost application that can help manage the resources, products and services your business provides.

Access your data locally or from the field using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity and most importantly, improve customer satisfaction.

Service Manager integrates with Sage Accpac ERP Series products. Deep product scalability allows Service Manager to grow with your business, protecting your investment.

• Quotations, Jobs, Projects, Invoices, Credits, Templates
• Job Planner, Labor Scheduling and Dispatch
• Response Tracking, Escalation Management
• Labor / Time Billing (Time Entry)
• Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
• Service Level Agreements / Contracts
• Warranty, Manufacturer/Vendor & Customer Returns (RMA’s)
• Serialized Tracking of Equipment
• Symptom, Fault, Solution Knowledge Base
• Metering (including conditional maintenance)
• Site and Equipment History
• Rentals
• Requisitions and Purchase Orders
• Subcontracting
• Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
• Financial Distribution Statistics by Site, Employee, Model, Industry, and more
• Notations, Instructions, including File Attachments and Follow-ups
• Fully securitized Employee and Customer Web Portals
• PDA Mobile Field Solutions (online/offline)
• Service Centers / Branches / Departments / Divisions, and more.

QUICK LINK  Click here to the Technisoft Service Manager brochure (PDF 8 Mb)